HBS Computers, Inc.

Consulting..., including Annual Support Contracts, Out-Source System Managers, 24 Hour Support, Priority Response, and Network Design, Installation, Implementation Management, and Troubleshooting.

Out-Source Network System Manager (Network Administrator)

Due to the complexity and size of some network installations, more and more clients are choosing to contract a qualified and experienced outside organization to perform the responsibilities of the Novell System Manager.

Under the terms of this agreement, HBS Computers Inc. would perform all regular responsibilities normally expected of a customer supplied Network System Manager.

Benefits of having an Out-Source Network System Manager (Network Administrator) include:

1) In-depth experience -- CNE level or above personnel

2) No daily technical management required by client

3) Regular professional reporting at a highly technical level

4) Elimination of management concerns regarding personnel turnover in a critical area

5) Reduction of company overhead and costs

6) In-depth and experienced application support

7) Expanded resources:

(a) A single individual is assigned to an account as the primary Network System Manager

(Network Administrator).

(b) This individual acts as the facilitator to coordinate job assignments, pulling from other

HBS staff members as tasks require various levels of expertise and experience.

An Out-Source System Manager Contract may be for as little as 8 hours per week for a specified number of weeks per year or a full work week ranging from 40 to 60 hours per week for 52 weeks per year. The contract may also include more than 1 individu al if the clients needs require it.

Under most Out-Source Network System Manager (Network Administrator) Contracts, priorities are established to allow for quick and clear ordering of the tasks at hand. An example would be..

The Network Administrator over the course of his/or her day will check if the following items are working properly and keep detailed logs of what transpired that day:

1) Backup finished normally

2) File server(s) are up running properly

(a) Mirroring or duplexing is working properly

(b) Monitoring file server use

3) Email engine and router(s) are working

4) Router(s) to VAX, Data General, IBM AS/400 or other Mini or Mainframe are

working properly

5) WAN connections to remote site(s) are working properly

6) Installation and maintenance of software on the network

7) Creation and maintenance of users and their environment, directories, and security on

the network

8) Creation and management of network printing

9) HelpDesk support for users on applications on the network

10) Future planning of the network

(a) Evaluation of new software

(b) Evaluation of new hardware

11) Maintaining documentation so that if for any reason the Network System Manager (Network Administrator) is unable to be their for any reason, a temporary Network System Manager can effectively do his or her job with as little disruption to the cli ent as possible.

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